All Washed Up Pressure Washing

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I reached out to Ryan through a Facebook ad advertising their services. I initially inquired about power washing as paint prep on my home. Ryan told me that for the state of the paint on my home sanding would be necessary to get it ready for paint. He told me they would still like to do the job, we negotiated a price and set up a time to start. Once he came out it became quickly evident that he was not prepared for this job. After 3 hours he said he was going to get other tools and left. We didn't see him again for two more days. He came back with a new tool and spent two more hours on the project. After not seeing him again for 3 days, I pressed the issue and he informed me that he would not be able to finish the job. Despite it being the failing of All Washed Up he told me that it is not in their policy to refund deposits. To add a cherry on top of that, I have doorbell video of Ryan packing a grinder that belongs to me into his own toolbox. To date he has not returned my property or my $400 deposit.

I’m sure that the initial over commitment was an honest mistake however the complete lack of professionalism that followed was completely avoidable. It’s inconceivable to me that a company would try to blame the client for their own lack of knowledge.

Great guys that do a great job. Efficient, pleasant to deal with and good at what they do. Have been using them for several years.