American Pet Sitters 'N More

Write a Review281-955-6116

Horrible place with horrible customer service! I had hired them for two weeks to watch our cat while we were away on our honeymoon and had a great first impression and everything seemed to go smoothly. This was our first time using them. Over a month later (in Sept) while my husband was home (thankfully) the pet sitter just walked in our home on a random Friday. We never scheduled additional care and hadn't spoken to them since late July/early August. He was very concerned and surprised to see her entering our home. I called D'Ann numerous times requesting a call back as I was very concerned how this may have happened and wanted an explanation. I spoke with someone named Tracy who informed me that she would have D'Ann call me MONDAY - this happened on a Friday around lunch time and as an owner of a home pet sitting company I expected a phone call on Friday. After not hearing back from her on Monday I sent follow up emails. I have yet to hear back from her and all I got was a one sentance apology email indicating a human error and my key back in the mail. BE VERY CAUTIOUS in using her service as she doesn't seem to care that her pet sitters are going into the wrong homes on the wrong days with no explanation. I feel bad for the cat that was supposed to get care on that day because they definitely didn’t get it since they showed up at my home instead. If no one was scheduled to receive care I wonder why she was in my home in the first place. Very Alarming especially with no explanation or phone call. I DO NOT RECOMMEND PET SITTERS N MORE!