Any Towing

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Our insurance company sent Any Towing to tow my car to the body shop. We were told less than 60 mins, but 90 mins later we still hadn't heard from them. I called them twice to follow up. The first time I was told they just talked to a gentleman in the driveway, so I called my husband and he said no one had come. I called back and he just said "yeah, I know. The keys are in the car ". Both times he hung up on me. Very rude, slow, and unprofessional. We called the insurance company requesting a new tow company and will never use them again.