Basement Waterproofing Technologies

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Hired Basement Waterproofing Technologies to install full french drain in basement because of constant water leak when it rains. The contract included a lifetime warranty. Two years after installation, the leak was back. BWT initially responded but didn't follow up. Eventually, they stopped responding. They blamed it on us - an animal hole over 6 feet away from the source of the leak - which was unfounded. Another waterproofing company confirmed this. At one point they said the only solution was to tear up the part of the basement that was leaking; we agreed. They then reverted back to blaming us and not responding. We get water and mud in our basement every time it rains.

We complained to BBB, AG, others, but BWT didn't respond to them either. The lifetime warranty is useless.