Benjamin Franklin Plumbing

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In 1985 John and Stella Owens created Owens Plumbing Company as a start up company serving the CSRA with John operating the service truck and Stella in the office. With a philosophy of customer service first, quality products a must, the company grew quickly. Owens Plumbing established itself as a Premier plumbing service and repair company over the next 10 years. For 5 years Owens Plumbing was a member of Contractors 2000 a professional business trade organization; Mr. Owens learned to implement many new systems into the company, designed to improve the delivery of superior service and greater customer satisfaction. In 1999 Owens Plumbing joined Clockwork Home Services, a national training company. Here Mr. Owens graduated from many classes including Accounting, Marketing, Sales, Management, professional Plumbers levels 1 and 2. In 2006 he purchased a Benjamin Franklin Franchise, dedicated to on time appointments and superior guarantees. Using the same owners, managers, and great employees from Owens Plumbing Company, he has now made a full conversion to the Benjamin Franklin Plumbing systems. We are proud to be in the top 25 plumbing companies in the Benjamin Franklin Organization. ​When the next plumbing emergency needs professional attention, give us a chance to prove that great employees, quality products and superior guarantees lead to a more than satisfied client. The Benjamin Franklin Plumbing® Guarantee ​At Benjamin Franklin Plumbing® your complete satisfaction with both our service and our plumbers is 100% guaranteed. Our on-time guarantee is backed by highly-skilled, expertly-trained plumbers. You can count on our experienced professionals to identify, explain and address your plumbing problem. We’ll be there when you need us, 24 hours a day, seven days a week, because we understand emergencies don’t come at convenient times. Our ​Code of Ethics We fix the problem right the first time, and we do it with courtesy, competence, cleanliness and character. With Benjamin Franklin Plumbing®, your satisfaction is 100 percent guaranteed. Time - First and foremost we respect our customers' time. We are "If There's Any Delay, It's You We Pay!®". No questions asked. Integrity - We are forthright and truthful in our dealings with customers, employees, vendors, and other stakeholders. We keep our promises. Respect for the Law - We adhere to all governing laws, regulations and ordinances that pertain to the Plumbing industry as prescribed by federal, state, municipal and county governments. We practice proper financial and accounting procedures in accordance with all laws governing a privately held business. Excellence - We design, install, service and repair Plumbing systems and parts in strict accordance with the highest industry standards. Safety & Reputation - We maintain a clean, safe, respectable and reputable place of business that reflects the high standards of the BEN FRANKLIN brand. Teamwork - We support each member of the team to strengthen the brand and build successful long-term relationships. Service - We maintain the highest degree of customer service to encourage repeat business and enduring relationships with our customers. Respect for Others - We treat our customers, fellow employees and other industry professionals with the utmost respect. Privacy - We show the greatest respect for the sanctity of our customers' homes and their privacy. Competition - We value fair competition. We advertise, promote and market our brand fairly and accurately and in a manner that reflects the high standards of the BEN FRANKLIN brand.