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Reviews

M
muzikmuse

04/02/2010

Provided by YP.com
Extremely unhappy customer

I THOUGHT I had contracted for a spring yard clean-up and mulching service. With past contracted services for the same work, a prerequisite was mowing the lawn. One would intelligently surmise that mowing the lawn first is the only way to properly remove the debris a normal yard accumulates over the winter, especially such a harsh winter as we experienced in the Northeast in 2009/2010. The crew from Big T arrived, removed a load of debris, did a decent enough job edging the garden areas -- front, back & side -- spread the mulch properly and... left! Take note: I didn't indicate that they mowed the lawn at all. When the crew arrived, seeing there were no mowers among their equipment I called Big T in shock that mowing wasn't to be part of the service -- as it had in past years working with other services. No, I was informed, mowing was not part of the service. But then how do you properly remove the yard debris without mowing first? Not part of the service, I was tersely informed.



On inspection of the work, besides the mowing disparity, I saw that they had NOT edged the entire yard -- which was supposedly part of the service -- and not only that, they hadn't even removed the debris that could be gathered even without mowing! I complained, was informed that the crew would arrive the next morning to complete the job. They arrived bright & early, halfheartedly ran an ordinary garden rake through the yard, and left, informing my wife that they would do no more.



I highly recommend prospective customers RUN in the opposite direction when Big T Lawn & Landscaping is in your neighborhood soliciting business.

More Business Info

Specializing in All Aspects of Lawn Care, Landscaping, Fall Clean-ups, Paver & Stone Work

Hours
Regular Hours
Mon - Fri:
Sat:
SunClosed
Services/Products
Landscape Design, Installation, & Maintenance, Drainage Correction, Turf Installation - Sod Or Seeding, Shrub And Tree Trimming, Tree And Shrub Removal And Installation
Payment method
master card, visa
Location
Serving Entire Baltimore & Washington Metropolitan Areas
AKA

Big T Lawn & Landscaping

Categories
Landscape Designers & Consultants, Gardeners, Landscape Contractors
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