Bob Penkhus Select Certified

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Bob Penkhus Colorado Springs "They have no idea what a promise is". We purchased a Subaru Tribeca from the Woodman store, but was owned by Austin Bluffs store. We noticed it smoked a little when you started it. The sales person informed us "They Can Take Care of That" so the salesperson filed out a "We Owe" during the signing of our contract. Everything was going as good as buying a car can be. First thing was first. It got dark on the way home and one of the headlights didn't work. We called several times to setup an appointment to have the smoking issue looked at. They were nice enough to give us a loaner while the Tribeca was serviced. About 30 days later when not one person has called, the loan person calls to have the loan paperwork re-signed after its been finalized. We were then informed that the head needed some work and was being sent out. 1 month REALLY. About 2 weeks after that, no calls again. I called, obviously getting mad at this point. I was informed that the car was un-repairable and we would have to"TRADE IT IN". That some crap right. It gets better. They screwed me out of my trade-in and my cash deposit. They tell me its in the value of the new vehicle.
Bret did personally help us with NOT find a car, and that management. We were told he would check the actions and what not, for a replacement. No such thing happened. I search there website for two weeks looking for something that had a clean carfax. We finally found a VW Routan. A very nice sales person helped us name Todd. He was very understanding of the situation, and helpful.
The crazy thing is the car was stickered up and put up for sale right as we signed the paper work for the new vehicle. We will see if it actually goes back on the lot.

My first experience walking into bob Penkus Mitsubishi felt immediately intimidating with staff that seemed very reluctant to provide assistance. I originally went there regarding transmission problems and still being under warranty, my vehicle had to go through a review process which took over a month to complete. Every step of the way i had to fight for answers and was promised phone calls to inform me of the progress but never recieved a single call, so i had to either call multiple times a day or show up on site to gather any information. Every time i did call or show up i was greeted by someone who was agitated to speak with me or someone who tried to talk down or "con me" due to my younger age. After a year passing with no additional problems with my car and it still being in perfect condition i received a notice for a recall and returned to bob Penkus for service. The recall issue was "fixed" but after the first day of driving the engine compartment consistently grew much more noisy. I returned the vehicle to bob Penkhus days later and they returned it to me with a 600 dollar price tag to fix an issue caused directly by the recall. Having so many recalls as of late the service people seemed extremely frustrated to have problems with a recall vehicle and almost determined to profit from it in some manner. This is the worst experience i have ever had with a dealership and will now be driving over an hour to a different Mitsubishi dealership in a different city just to avoid Bob Penkhus Mitsubishi.

Biggest piece of s*** and a waste of time. HORRIBLE service and sales people.

Customer service isn't the greatest. Hopefully u don't need a loaner car because it's not available and when it is it comes on empty and they tell u it's up to u to put gas in it! They worked on my car but never took it out once! When I got it back it was still broken and so they said bring it back but we r going to charge u another 115. to look at it!!!! What a crock of crap! Never will I go there again. I will go up to Denver and I would advise u to as well. I doubt they even touched my car to b honest!