Chappell's Tires

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Initial visit seemed fine as we hobbled in off the interstate with a blowout on our RV. We wanted 5 new tires and paid around $500. Trusting that the new tires had been installed properly we took off to our next destination. Upon arrival at our campsite we discover the majority of the blownout tire hanging under the wheel and stuck in the brake system. They had put on the new tire without removing the blownout tread from the brake lines and wheel. Perhaps it was because the shop was a dark hole, but I can't ever imagine allowing such shoddy work. We would have gladly paid for further service if we had been informed of this issue.

We have emailed them twice prior to this review with zero response. Their poor work could have caused brake failure on our rig or caused our rig to catch on fire as we drove down the interstate with three young children in back. We can only imagine the destruction that could have been caused for many people on the road.

Thankfully we found a mobile RV service to come remove the tread and check our brake lines. He was horrified that anyone would leave such an obviously dangerous situation.


*****Update after speaking with the owner*****
After a post on FaceBook messenger I did finally get a call from the owner. No apology, just telling me how his employee may be dumb, but not that dumb. When I mentioned that as a business owner I would expect him to apologize and attempt to make things right. His response was "And just what do you want me to do to make things right? As I said, I will talk to him tomorrow, he is stupid but not that stupid." I asked him if he had seen the pictures I included showing the sections of tire over 3 ft long hanging off the wheel. He just talked over me and said how his employee was dumb. When I commented that this problem could have cost us our lives his only response was "but it didn't". No care or concern what so ever. Seriously, stay away from this place.

I needed an alignment and went to ChappellTires. They did a great job and got my car in and out quickly. The best part was their price--much cheaper than others in town.

((The Good:))

Chappell's was very helpful in scheduling me to install tires on my wheels within my lunch hour. I brought them tires and they dismounted the tires from my wheels and mounted and balanced the tires I brought. They drive smoothly, so I can assume they did an acceptable job with the balancing.



((The Bad:))

Once I got home and was able to inspect their work, I found that there was new damage to the faces of all 4 of my wheels. The damage was not just clear coat scuffs - it was gouges in the metal caused by their machines. I called to inform them of the damage I found, and I was asked to bring my vehicle back in for them to inspect. I brought the car in and they admitted that the new damage that I pointed out was caused by their employee/machine. The only solution i was offered was to get a refund on the mounting/balancing labor. They refused to offer any compensation to have the damage they caused to my wheels repaired. I was told that is the only option they would give me. I was refunded the cost of the mounting and balancing, but now I am left with damaged wheels due to their negligence.



((Final Thoughts:))

Every business that offers a service should make it a priority to make sure their customer is satisfied. This is especially applicable in cases where it is obvious the responsibility or fault falls on the service provider. This was not the case for Chappell's Tire. They refunded me the cost of their labor, but did not take responsibility and offer to have the damage they caused to my wheels repaired. I had heard lots of good things about these guys, and that is the sole reason for me giving them my business. Its unfortunate the great reviews and word of mouth did not meet my expectations. I will not be returning to Chappell's for any future work, nor will I recommend them to my friends or colleagues.

I got a set of tires from Chappell's Tire and I was fully satisifed with the service and price. I will use this dealer again