Cj's Auto

Write a Review304-379-9000

OPEN NOW - Closes at 10:00pm

If I could give 0 stars, I would. I cannot stress how much I would NOT recommend this shop. This shop is UNPROFESSIONAL, ARROGANT, DISHONEST, AND RUDE. If you need proof of that, please read the responses to other negative reviews.

I took my truck to them for waxoyl undercoating. I made the appointment in October and was told that I would be able to drop it off Wednesday 11/27 and pick it up Saturday 11/30. I dropped my truck off on Wednesday and called on that Friday to ask if they could rotate my tires before I picked it up TOMORROW. He stated that would be fine. So they verified TWICE that I would be able to pick my truck up on Saturday. The NAPA website states that the shop is open on Saturday from 8am - 6pm. I had to take 4 hours off of work on Saturday to drive the shop. When I arrived at the shop (which is a 45 minute drive), it was closed. I called and left a message. Upon opening Monday morning, I received no call from the shop. I contacted the shop and asked what had happened with the Saturday pick up. He informed me that they have never been open Saturdays and accused me of lying. He stated that "maybe I thought you meant Monday" when asked about our conversation on Friday. I asked him if I may pay with a credit card and he could leave my truck with the keys locked so that I may pick it up after hours since I work until 730 pm tonight. He stated "since you're arguing with me you will need to pay in cash by 6pm to pick it up or else it will be locked in my garage". I asked him if he took credit cards and he stated, "there is no sign on my door that says I do". This also was not made clear to me when making the appointment. Finally, when trying to explain to him that I needed to find a way to receive my truck tonight, he hung up on me. This is absolutely UNACCEPTABLE customer service. I cannot stress the amount of burden and difficulty this shop placed on me with apparent disregard for their customer.

Apparently this owner's narcissism does not allow him to appreciate or accept fault for any of his actions. This small business is everything that a business owner should strive NOT to be. I would urge anyone reading this to give your business to someone who will appreciate it and treat you with respect.