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Write a Review972-475-0800

I've never used this company before and thought I'd give them a try. I called on a Tuesday and scheduled an appointment for the following Friday to get the carpets cleaned. I worked with them to have our maids come in the morning so the carpets would be vacuumed for them when the carpet cleaners came. So we rescheduled the maids and rescheduled ourselves to accommodate the carpet cleaners. The scheduled time of arrival was between 11-2. They called at 10:45 to verify the appt...??? When I told them yes, they said they would have someone call me when they were close. They called around 12:30 to get directions and were lost. The office manager called me at 1:30 to tell me that they called the driver who was on route to our house, to go to another house due to a water damage. So at the last minute, they said they weren't coming at all - not even a reschedule for later. (No Joke!) The office manager would not give me the owners name, nor apologize for the huge inconvenience she caused. I tried to explain to her that they made a commitment to come to the house between 11-2, and they were not honoring their commitment. Very bad customer service...they don't honor their commitments. Stay clear of these people - go to someone you know, like Dalworth!