Colorado Mountain Express

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USE WITH CAUTION!!!!!



CME don't forward plan to accommodate for weather associated delays. Drivers are unsafe. Company unresponsive when addressing complaints. Details below.



My family (4 kids, 4 adults) had booked a private transfer from Snowmass, Aspen through to Denver International Airport in early January 2014. Due to adverse weather reports, we had called through to confirm the pick up time, and ask if any extra time was required due to a snowstorm moving into the area. The company advised that the pick up time was to remain the same and that we would have enough time to make our flights out of Denver.



Our driver Sunny, picked us up on time, and started the drive. It became clear that the weather was deteriorating, the driver drove with caution.



Unfortunately, towards the end of the drive, he did several things which made us feel unsafe. Driving at speed, he started checking maps of Denver International Airport to check where he should drop us off, he didn't know where he was going once we got to the airport. He refused to stop to let one of the adults out to try to secure a kerb side check in - in an attempt to get on the plane. Once he had identified where he was going to stop the car, he kept backing back and forth to obtain a "perfect" park, even when other CME drivers were asking him what the "hell" he was doing. He didn't help us with bags, and was generally difficult.



Our 4 hour transfer took almost 7 hours. We ALL missed our planes at peak travel season. For us all it turned into a giant travel nightmare with flow on effects of multiple overnight delays in order to get to our destination, which would have only been one single direct flight if we had made our flights.



We contacted CME to discuss the result of this trip, and no one seemed to care about our experience or the problems it had caused us. No one wanted to put a supervisor on the line or address the problems.



Overall, VERY DISAPPOINTING. USE WITH GREAT CAUTION.