Consumer Cellular

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Having worked with 3 representatives an additional representative at the Target store what do I have to show for it??? Lost my contact, message history & all of my photos!!!! Basically, I have lost my history. Between being on hold a minimum of forty minutes with each of the 3 representatives and time spent at the Target store I have invested well over 4 hours! What was Consumer Cellular's offer??? A $10 credit!!! That breaks down to my time being worth $1.25/hr. I've lose my contact, message history & photos & this is the best that they could offer. I have been with Consumer Cellular for well over 15 yrs & this is how they now treat their customers.

CC definitely have extreme poor customer service. they sent me phone in an open box, when I notify them they offer to make an exchange and mark phone as damage, once they receive the phone back they charge me for the phone saying it was damage? we have had our phones rebooted several times, they services are awful and dishonest staff who are rude. except one employee name Todd who was very nice and professional. CC do not deserve a 1 star rating.

do not use any of their services. it may give you free sim cards. it will charge you huge amount of money once you excess its text, voice and data usage. I used less then 100 min, 100 text, and about 350 mb data. they charge me $60. it is ridiculous. if you sign up with consumer cellular, you will surely be sorry. and you better measure every min, txt & data you use. you better of not to use any and not sign up in the first place.

We've been customers of CC for 8 weeeks. The coverage has been great and the price right; however customer service has been terrible. My 7 week old Moto G phone died in the middle of the night while on the charger I purchased from CC when I bought the phone. No water or drop issues. We called CC on the 14th, were walked through the reboot processes several times, and after giving our new shipping address (and having it read back to us), we were told we'd have a replacement phone in 3-5 days. Five days came and went and on calling to find out where the phone was, were told it was sent to a previous address. It's now the 23rd, 9 days after the first call and a phone still hasn't been sent to the correct address. NOT HAPPY