Desert Oasis Well & Water Systems, LLC

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I had two problems. The first was the well pump had died. 410 feet down the well is where the pump sits and it died during the Christmas holidays. The second was some broken pipes. The heat tape stopped working and there were pipes that froze. 3 separate breaks.I had 2 other companies come and check the well. One charged me 75 for parts. They said the control box needed replacing. 75 for parts and 120 for the service call. I was dumbfounded when it did not function and they then said the pump needed replacement and would cost 4,500.00. They were just replacing parts without knowing what was wrongThe second company came and said the heat tape was working and quickly replaced the break in the water lines. 125 was a fair price. 2 days later the lines re-broke as the heat tape was NOT working. They did not do wells. I went to Lowes and fixed the pipes myself for 15 dollars.I called Desert Oasis. I should have from the start but was trying companies closer to where I lived. It is a 20 mile drive for the Desert Oasis technician to drive each way. Dumb mistake. It took maybe 15 minutes before he found the broken wire that led to the control box. He ran checks on the pump 410 feet down, it was fine. He gave a few stories about non-working heat tape in hard freezes and told me how to throw them into a freezer and check their function each season. Cost me 100 for his time and labor including the drive each way.This is the 3rd or 4th time I have had Desert Oasis respond to well and water pipe problems. Although I do not irrigate I have neighbors that do. Last summer after he was seen at my house they picked Desert Oasis up to maintain their systems and have only great things to say. One really great benefit of using this company is that it will be the OWNER that responds to your calls. No worker worried about the weekend or having to work overtime. The work has always been high quality and never needed a return visit.

I had two problems. The first was the well pump had died. 410 feet down the well is where the pump sits and it died during the Christmas holidays. The second was some broken pipes. The heat tape stopped working and there were pipes that froze. 3 separate breaks.I had 2 other companies come and check the well. One charged me 75 for parts. They said the control box needed replacing. 75 for parts and 120 for the service call. I was dumbfounded when it did not function and they then said the pump needed replacement and would cost 4,500.00. They were just replacing parts without knowing what was wrongThe second company came and said the heat tape was working and quickly replaced the break in the water lines. 125 was a fair price. 2 days later the lines re-broke as the heat tape was NOT working. They did not do wells. I went to Lowes and fixed the pipes myself for 15 dollars.I called Desert Oasis. I should have from the start but was trying companies closer to where I lived. It is a 20 mile drive for the Desert Oasis technician to drive each way. Dumb mistake. It took maybe 15 minutes before he found the broken wire that led to the control box. He ran checks on the pump 410 feet down, it was fine. He gave a few stories about non-working heat tape in hard freezes and told me how to throw them into a freezer and check their function each season. Cost me 100 for his time and labor including the drive each way.This is the 3rd or 4th time I have had Desert Oasis respond to well and water pipe problems. Although I do not irrigate I have neighbors that do. Last summer after he was seen at my house they picked Desert Oasis up to maintain their systems and have only great things to say. One really great benefit of using this company is that it will be the OWNER that responds to your calls. No worker worried about the weekend or having to work overtime. The work has always been high quality and never needed a return visit.