Direct Security Systems

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THE WORST EVER CUSTOMER SERVICE. I HAD BRINKS THROUGH THIS DEALER AND THE WATER BUG DETECTOR FAILED AND I GOT A FLOODED BASEMENT, WHEN I CALLED TO FIND OUT WHY THEY DID NOT NOTIFY ME THAT MY SUMP PUMP FAILED, I WAS SCREEMED AT BY THE BOSES WIFE, TELLING ME I TAMPERED WITH THE WATER BUG.. NOW WHY IN THE WORLD WOULD I PAY FOR A WATER BUG ALARM AND THEN TAMPER WITH IT SO IT WOULD NOT WORK. EQUIPMENT FAILS, I UNDERSTAND THAT, BUT A GOOD REPUTATION AND GOOD CUSTOMER SERVICE SHOULD MAKE GOOD ON THE DAMAGES. I'LL SEE THEM IN COURT.THEY SHOULD CARRY A "0" STAR RATING.

He changed the factory installer code on my security system which I own and paid about a $1000 dollars for, and refused to change it back to the factory default so that I can not switch to another monitoring company and rendered my security system useless.