Edwards Answering Service Service

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Excellent Answering Service!



Michael Gualtieri, President, ProCourier, Inc. writes:



Since setting up my account with Edwards back in November 2009, I've felt confident in knowing our customers are being taken care of when we are not in the office. Their courteous and accurate operators make it easy for our business to thrive, 24 hours a day, 7 days a week. Customer satisfaction and peace of mind is something every business owner strives for and Edwards Answering Service helps me to provide just that.



John Beidler, Practice Manager, Naugatuck Valley Women's Health Specialists, P.C. writes:



The physicians and staff of Naugatuck Valley Women's Health Specialists, P.C. would like to express our appreciation for the professional manner in which your organization provides phone coverage for our busy group practice. The Edwards Answering Service employees have been very proficient and conscientious when working on our account. When requested, we have received reports, documentation and explanations very quickly. Unlike our relationship with prior organizations contracted with, we have experienced very few problems with our very confusing on-call schedule. Each time we had to make last minute changes to our schedule your staff reacted quickly and everything was handled and taken care of without incident.



Our relationship with Edwards Answering Service is a significant factor in, and continues to be extremely beneficial in our quest to provide exceptional care for our patients.



Nancy E. Lagan, Practice Manager, R. Winfield Raynor, M.D. writes:



I am writing to let you know how much we appreciate your service.



It is of utmost importance that any calls which may come in when we are unavailable are handled professionally, accurately and in a timely manner. If for any reason we may have a question regarding a particular call, your staff has always been courteous and helpful in assisting us with our needs.



I hope that any suggestions or comments I have made on behalf of this practice have been helpful to you and/or your staff.



Keep up the excellent work!

Michael Gualtieri, President, ProCourier, Inc. writes:



Since setting up my account with Edwards back in November 2009, I've felt confident in knowing our customers are being taken care of when we are not in the office. Their courteous and accurate operators make it easy for our business to thrive, 24 hours a day, 7 days a week. Customer satisfaction and peace of mind is something every business owner strives for and Edwards Answering Service helps me to provide just that.





John Beidler, Practice Manager, Naugatuck Valley Women's Health Specialists, P.C. writes:



The physicians and staff of Naugatuck Valley Women's Health Specialists, P.C. would like to express our appreciation for the professional manner in which your organization provides phone coverage for our busy group practice. The Edwards Answering Service employees have been very proficient and conscientious when working on our account. When requested, we have received reports, documentation and explanations very quickly. Unlike our relationship with prior organizations contracted with, we have experienced very few problems with our very confusing on-call schedule. Each time we had to make last minute changes to our schedule your staff reacted quickly and everything was handled and taken care of without incident.



Our relationship with Edwards Answering Service is a significant factor in, and continues to be extremely beneficial in our quest to provide exceptional care for our patients.





Nancy E. Lagan, Practice Manager, R. Winfield Raynor, M.D. writes:



I am writing to let you know how much we appreciate your service.



It is of utmost importance that any calls which may come in when we are unavailable are handled professionally, accurately and in a timely manner. If for any reason we may have a question regarding a particular call, your staff has always been courteous and helpful in assisting us with our needs.



I hope that any suggestions or comments I have made on behalf of this practice have been helpful to you and/or your staff.



Keep up the excellent work!