Evans Airport Shuttle
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Evans Transportation, based in Napa, Calif., has been providing transportation services to corporate clients and tourists for more than 25 years. The firm is a full-service destination management company and provides different types of services, such as wine country tours and airport transfers to individuals in limousines or sedans or groups in maxivans or buses. It also offers group and corporate transportation incentives, organizes special events, makes hotel and dining reservations, and handles all transportation and entertainment arrangements. The company offers on-site transportation coordinators, airline gate greeters, airline flight tracking, and arrival and departure manifests. It also offers departure cards delivered to the hotel and two-way Nextel communication.

Reviews

annie246

04/11/2013

Provided by YP.com

This company provides the worst customer service I have ever encountered. I would give it 0 stars if I could.

In order to take the shuttle from Vallejo to the airports, customers must pay $29 in cash. Yesterday morning, as I checked out of my hotel, I purchased a ticket to the San Francisco airport. When I went back to my room to get my luggage, the ticket and attached receipt fell from my hand down the gap in the elevator shaft. I returned to the front desk, and asked the woman who had sold me the ticket to assure the driver that I had in fact purchased a ticket. Despite her vouching for me, the driver said I had to buy another ticket if I wanted to take his bus to the airport. It cost me $58 dollars for an hour bus trip to the airport.

I called today to complain. Of course, since I paid cash, I did not expect a refund. I simply wanted to suggest that the company consider accepting credit cards so customers may have an electronic proof of purchase and the drivers would not be forced to double charge them. I spoke to a customer service representative, who then told me she was going to get her manager. A man named Mike Marino, who I later found out was the OWNER of the business, got on the phone. I began to repeat my story. As I was speaking, he rudely interrupted me. When I asked him to let me finish, he told me, "I'm not interested in talking to you."

I was really shocked his rudeness and disdain. I believe that his and the company recognize that virtually all of the people who use their service are from out of town and are thus unlikely to be repeat customers. For this reason, Marino and Evans believe that it is acceptable to treat customers with contempt.

I strongly recommend using another transportation service if you are traveling in Napa/the Bay area.