Galmiche & Sons

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This company is a joke....... BBB COMPLAINT.



Our Company contracted with Galmiche & Sons in the latter part of 2014 to install a new furnance and A/C Unit to a property we are rehabbing. After several delays in the rehab process the home is in the last stages of completion and we noticed that the A/C unit is not cooling properly. On June 12, 2015, our company sent by United States Postal Service a Priority Mail Letter No. 9405 5036 9930 0079 4862 692 to Galmiche & Sons Heating & Cooling explaining to them that the Unit wasn't working properly and that we needed a service call within (10) days or we were going to retain the services of an reputable contractor to finish this job correctly. The priority mail was the last option as this company doesn't like to return calls to un satisfied customers as can be seen on the other complaints on the BBB of St Louis against Galmiche & Sons Heating & Cooling. On June 18, 2015, we received a call from Galmiche & Sons in which they hung up the phone and did not return our calls. Around 3:15 or so on the very same day on June 18, 2015, a Galmiche & Sons Heating & Cooling Van circled our property twice in less than 10 minutes and was observed sitting 5 doors down from our property doing nothing but talking on the phone. As our employees and my Boyfriend, Patrick Duncan, was at the property that day installing the flooring for this property they assumed that Galmiche was there to service and fix the non working unit and was hoping they would get to it as they were about to wrap up for the day. The Galmiche employee attempted to go to the property next door when Patrick Duncan identified himself and that the property to be serviced was at the property he was standing in and that it was preferred that he enter from the rear as new flooring was being put down and didn't want it disturbed. The Galmiche employee stated that he was there to put a notice on the door. Patrick Duncan stated to the Galmiche employee that he could give him any documents and was givin a reply from the Galmiche employee that he had to take a picture of the document posted to the door. Patrick Duncan removed the document from the door before the Galmiche employee could take a picture of this document which turned out to be a fraudulent "Missed Service Call Notice" that Galmiche attempted to post and photograph in their attempt to NOT fix the Non Working Unit and Fraudulently get paid for work and installation that clearly their emplyees cant accurately perform. The Galmiche employees shouted profanity to Patrick Duncan and returned to his Galmiche Company Van proceeded to make a call and wave at Patrick Duncan as he photographed this Galmiche Employee who finished his call and proceeded to leave. One has to ask their self before hiring a company like Galmiche as to what this says about their integrity if Galmiche would rather fraudulently leave a bogus "Missed Service Call" document instead of actually having the "Technician" fix the non working unit. Poor Choice in Contractors.

Hello from Galmiche & Sons

We were recently doing some casual checking up and understandably became concerned when we found this review of our company even after all this time. At Galmiche & Sons we take all of our customers concerns and interests having to do with our installations and repairs very seriously .We think it is one of the many reasons that we have been in business since 1950.We’re not sure who SimonN5 would have spoken with because to put it very simply no problem at this company would have been handled or addressed in the manner that is being described. Even years later If SimonN5 has a legitimate issue and wants to contact us perhaps something can still be worked out. Warranties on furnaces and air conditioning equipment are set by their manufacturer, and the terms of these warranties are spelled out very specifically, we cannot simply just choose not to honor a warranty. Please let us know if we can help with your next heating or cooling problem. Put your faith in Galmiche & Sons. We have valued your business since 1950.