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P
phx459

12/16/2009

Provided by YP.com
Beware-Terrible Product and Service

Salesman, Steve, isn't knowledgeable about plants or equipment. They don't have receipts, I had to ask every time for a receipt. Steve was insulting and rude. Many of the agreed upon details were not written down and then were installed incorrectly - Kadair's said I told them incorrectly-they didn't take responsibility for their own mistakes. When they installed the rip rap incorrectly, they told me it was more pleasing to the eye the way they did it - they did redo the rip rap-but I had withheld a portion of the final payment contingent upon them fixing the rip rap and several other details. Now I'm having some issues, a plant died, the drip isn't working properly in some areas and I've been trying to get them to return my call for three weeks!!! Steve told me he has given Roy my message several times, but Roy still has not returned my call. I've filled out the service request form on their website and there has been no response to it in over three weeks!



The website shows a computer designed landscape - beware, Steve hand drew mine "design" and he had the pool orientation wrong, the measurements incorrect - always to my disadvantage. They poured a patio slab and it has about a 1 inch dip in it that retains water when it rains. The gravel is so thin in places that when you walk on it, the dirt comes through. They did not stake the 24-inch box trees as they said they would - I provided the poles and wire for one and the other one they never did stake.



This company is not professional - and they do not stand behind their work!!!!

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Landscape Designers & Consultants, Landscape Contractors
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