Kerwin Plumbing & Heating Inc

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We've used Kerwin twice. First time was for plumbing in a remodel which went well and why we called them back.Second time the plumber came to correct a leaking toilet that I bought from HomeDepot and put in myself.The plumber did not really check the toilet. He only re-seated it & commented that the toilet may be cracked (no visual check). The toilet continued to leak, we called Kerwin back and were told that the plumber refused to return since he felt that the toilet was bad - so, why wouldn't he actually have suggested NOT re-seating the toilet on the first visit. Kerwin Plumbing suggested replacing the toilet at a partial discount for labor. The toilet they put in is smaller in height and they knew the size of toilet as we had discussed the replacement.Kerwin should have performed the initial work as requested - fix the leak - or to have suggested returning the toilet (sure, they would be entitled to a visit charge). Their toilet should have met our needs.

What can I say? The guys were on time, did what they said they would do, price came in below what they estimated and everything works great. People in the office were friendly and helpful. Plumbers wore booties and cleaned up when they were done. Definitely a keeper in my Home Services Directory.

I called around to several places and got a great response from Kerwin. Their people went out of their way to find the exact product I was looking for and gave me a ballpark quote over the phone that actually turned out to be lower than they thought. The plumber was on time and called me when he was on his way. On top of that the guy who came out cleaned up his mess and put all my things back exactly as they had been! I was astounded. The plumber was polite and knowledgeable. I was very impressed. I will refer them to all my friends.