L Thomas Towing

Write a Review412-279-2200

I had a tow scheduled to pick up my car at my relatives home, but the receptionist called me trying to change my appointment date and time, I said I'm sorry but I need to keep it for my scheduled date but thank you. She said, "I thought you would want it earlier than that, but whatever." I was just thinking ok what's her problem, then I reminded her that the hood needs strapped down because it's off and she said, "I only have one guy going out and he can't put the hood on by himself." I already had this conversation with her and explained again that I didn't what them to put the hood back on, but to simply strap it down somewhere. She said, "I thought it was a nice car, why would you want it to get ruined with dings and stuff?" First of all, who is she to ask any of these questions; she is not the one getting my car and the first time I had it towed the guy strapped down my hood and had no problem doing it! I of course had to cancel the appointment and try to find another company. She was very rude and she doesn't even know my situation! I will never call them, even if I'm stranded and they are the only ones that can help!