Lake Ridge Auto Care
Reviews
06/23/2018
Provided by YP.comI have been going to Lake Ridge Auto for years and have been completely satisfied every time. Now when I come in I’m even greeted by staff personally. They always explain every detail about my car service in a way that I can understand and I trust their opinions and recommendations. Great customer service!
10/19/2017
Provided by YP.comLR Auto Care is the best place to take your vehicle for repair. From technical proficiency to customer service, they are the best at what they do. I have taken my vehicle here for over 3 years and have found them to be trustworthy, affordable and timely with their service. Do not go anywhere else in NOVA. You will not be let down!!!
12/16/2012
Provided by YPmobileFantastic service. Treated my Corvette with loving care!
09/23/2011
Provided by YP.comIf I could give negative stars, I would. I have had two vehicles come in to this facility. The first, they replaced my thermostat, which didn't fix the problem I came in for, and replaced my serpentine belt. I drove out to find my air conditioning suddenly didn't work. (This after paying nearly $1000 for service.) I took the car back to see what was wrong. They wouldn't look at it unless I paid them another $150. I took the car to another facility and the first question they asked after looking at it was, "did someone replace your serpentine belt recently? Hmmm. The second vehicle went in for issues they said would cost a fortune to replace. Had the vehicle towed to the dealership, which fixed the issue for about $500 less than the Lake Ridge quoted price. If you like your money and like your car running, it would be better to look elsewhere.
Update: Just took the vehicle that had the thermostat and serpentine belt replaced to a another shop. The thermostat housing was cracked and thermostat needed replaced - of course this is shortly after lake ridge auto supposedly replaced it. I just love throwing $1000 in the garbage. Thanks Lake Ridge Auto!
Mr. B, I am sorry that you have not had positive experiences with our company. We pride ourselves on our work and they way we stand behind it. I don't know if you have had the opportunity to talk to Adam our store manager but we would like to sit down and review all of your invoices with you. If your thermostat was bad again after we replaced it is still under warranty and our we would have replaced it at no charge to you. Please give me or Adam a call so we can schedule a time to sit down.
More Business Info
Your Friendly Neighborhood Tire and Service Center
- BBB Rating
- Hours
- Regular Hours
Mon - Fri: Sat - Sun: - Brands
- BfGoodrich, Hercules, Michelin, Uniroyal
- Payment method
- all major credit cards, debit, mastercard, visa, amex, discover
- Accreditation
ASE Certified
- Other Links
- Other Email
- Categories
- Auto Repair & Service, Auto Oil & Lube, Automobile Accessories, Automobile Consultants, Automobile Inspection Stations & Services, Automobile Parts & Supplies, Automotive Tune Up Service, Brake Repair, Clutches, Emissions Inspection Stations, Mufflers & Exhaust Systems, Radiators Automotive Sales & Service, Tire Dealers, Truck Service & Repair, Wheels
- Other Information
Parking: Lot, Free