Lee Volkswagen

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CLOSED NOW - Opens at 7:30am

This dealership stinks. The service dept. is the worst. Do not try to get anything repaired there!! If they break the thing they're trying to fix or anything else on your vehicle, they don't assume liability & fix it, they expect you to pay for it to be repaired!! Absolutely ridiculous!! They actually deserve 0 stars for this rating!!

I parked my 08 VW Passat at the Okaloosa Regional Airport April 2th. I left the keys on the floor of the car as my daughter was flying in the next day and needed transportation. When she returned to the car the doors were all locked and the keys were visable on the floor. You are not supposed to be able to lock the VW with the keys in the car. I called Lee VW in Ft Walton Beach for assistance. The service department simply told the operator that they couldn't do anything about a car locked with the keys in it. They declined to speak with me directly. I would never have any service performed by these people and would never buy a VW from this dealer because of the service issue. Thanks

Made an appointment by telephone with Lee VW service. Drove 45 miles to bring my VW in for three recalls on the vehicle. They got my car at 8:45 am. Said they would call me. They had my VW all day and never called; each time I called I was told it was "being worked on." When I arrived just before closing, I found out it had not even been touched all day! The recalls for which I made an appointment (one of them a heat-shield problem that can be very dangerous) were NOT fixed, and they barely looked at a leak I had asked them about in the morning. Had to drive my family the 45 miles back with nothing done to the car and the dangerous recalls outstanding. I have filed a complaint with VW of America and will also be seeing what other recourse we have to correct this service deficiency. Not so much for me personally, but so that no other customer is treated as disrespectfully.