Liberty Mutual

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Kevin Thompson is assigned to our claims case but has done absolutely nothing to help us. He has tried to rip us off every step of the way. He lies and refuses to communicate with us or our insurance company. He is causing this company to look and act like a scam. A BBB complaint will be filed as well as several google, yelp, and social media reviews will be left. We have been mistreated and lied to for months. A power of attorney has been signed with Kevin at Liberty, yet he is REFUSING to take our claim and finish the process. He is not doing his job correctly and if Liberty knew better, this person should no longer be employed with this company.

HORRIBLE!!! My vehicle was wrecked 8/26/21. My car stayed in a tow yard until 10/19/21 so now FINALLY 11/10/21 the collision repair began.
I'm VERY dissapointed in Liberty Mutual.

We had a terrible year with this place after being with them for 47 years. Their customer service is horrible. They are not in this local area of Port Huron. We had to contact the Boston headquarters, so called presidential team to get an issue solved. We were and are not satisfied with them at all any longer. Companies need to quit blaming COVID for their inability to serve customers!!

Absolutely impossible to break through the automated answering system. Regardless of which number you dial for Liberty, you wind up in the same "black hole" waiting "longer than 10 minutes". If you want (or need) assistance, good luck!

Just like this company's TV commercial after learning after decades of paying for home insurance Hurricane Harvey hits your home is knocked off the piers and this insurance wont cover the damage You want to Throw Up