Liberty Mutual Insurance

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I had them for over five years on my homeowners and for two vehicles, they were nice enough, but when I purchased a motorcycle they were higher than both my others combined. I asked if that was the best they could do, then had to go with it for registration. Later I called another company...saved me over 110....a month!!! Wow, I cancelled with liberty mutual and was told I'd get a refund for prorated month. Two weeks later I get two bills for over 60 each!?! Upon calling they tell me there was a penalty for canceling, when I never agreed to any contract, then they tell me it's because the policy was seasonal and I cancelled in the summer so I have to pay more and the agent who cancelled my policy didn't tell me correctly. Get your story straight and stop charging me, Im happy to be out!

Great Service, I have been with Liberty Mutual for the past few months and the employees there are so professional, corteous, and knowledgeable. Susan Hornon is one of the best, call here at 516-256-4100. No regrets so far since I swith over to Liberty Mutual. I would recommend to my friends.

I received a postcard in the mail with an 8% credit for my alumni group so I called to get a quote. The lady I spoke to seemed nice but I just had that gut feeling she used ot be a used car salesperson....and they were more than my current policies anyway!

We have had Liberty Mutual as our house insurance for over 40 years and they just cancelled us because we have an older home!!! We have never had a claim and we have never flooded or had wind damage in all the years we have lived here. We think very little of a company that will cancel our insurance with no regard to our loyalty or history with the company just because some older homes in Florida did not fair well in storms. Our home is excellently constructed, in fact the contractor that just updated our kitchen often remarked how well built the homes were in our subdivision. All our electric, plumbing, and roofing has been kept up to date and we have never been late on payments but none of this seemed to matter. The person I talked with was nice and polite but very firm about the fact we were cancelled apparently along with many other long time customers of older homes. I don't know who the CEO is but who ever is the CEO he/she certainly will not keep Liberty Mutual's good reputation for much longer if he/she is going make short sighted decisions like other mediocre insurance companies.

My husband bought a full coverage auto insurance policy with Liberty Mutual back in January 2009. In March of 2009, we received a letter stating that our full coverage is suspended becasue we didn't get our cars inspected. We were never informed that we needed to get these inspections and it doesn't state this anywhere on our policy contract. Liberty told my husband that they could give him a list of places to take our cars for the inspections, he said he wanted to talk to our car dealership first. The next day he called Liberty to get the list of inspection places and the lady he spoke with said that we no longer needed the inspections, that our coverage would be fine. In April, 2009 - I was rear ended in a collision. When I called to make the claim, they didn't say anything about plan coverage change, etc. I was hit in a recent collision on June 17th and when I called to make the claim, they said I no longer had full coverage and that my collision woudl not be covered! I was completely shocked! For the past few weeks, my husband has been trying to speak with managers at Liberty to get this coverage dispute handled and get our full coverage reinstated so that I am covered on both of the recent collisions. They had him get in touch with over 5 different Liberty staff all giving him the run around and not helpful in any way. I was also in touch with several contacts who all didn't know what to do about it and had me talk to person after person in which I had to explain the situtation each time to the new person. Not only was our contract changed without notification and authorization, the customer service was horrible! I feel that Liberty Mutual was not up front on what was required of us to make sure that we were fully covered and their service was the worst I've ever dealt with, they don't seem like they know what they are doing and are not truthful when signing people up for new policies!

I was in an accident in Mississippi, traveling from Mobile, Alabama to Cheyenne Wy. My insurance called me to find out why I didn't have the vehicle in the shop yet. They paid for everything!! They were WONDERFUL... I have had This insurance in California for my home, house and boat. Never a problem. Now in Mobile I have the insurance for my auto and my Travel Trailer!!! Awesome. I have been a customer for 15 yrs!!!

The sales rep at Liberty Mutual, J. Brent Kindle was the most helpful insurance agent I've ever had. He took the time to explain my insurance coverages and answer all my questions. Previous insurance agent simply wanted to make the sale and did not care if I was insured properly or understood what I had. Brent was very thourough, patient, kind, and seemed to really care about me and my family.



The service I've recieved at Liberty Mutual has been excellent. I've called to ask questions and make changes to my policy and have always been treated with the utmost respect and have always had my call resolved with one phone c

My agent Laurie Lum saved me over $1000 and gave me great service. If you are looking to save money this year give Laurie Lum a call at 503-593-8139. She is wonderful to work with.

I had such a wonderful experience with my agent John Belcher here in Tallahassee. Not only did he save me $500.00 on my rates, but he was kind and professional. I recommend him to anybody is is looking for affordable car insurance with service to boot.