Mount Vernon Towing

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I absolutely love the folks at Mt. Vernon Towing and Auto Repair. They found my problem right away and knowing it wasn't an emergency repair, they ordered the part and fixed everything on MY Schedule.... Never Better Service.. AND,,,,,, I love the fact that they ALWAYS WASH MY CAR! Thank you Doug and Steve and the rest of the staff. It's great to know we have Trustworthy, Ethical people to care for all our needs....

The repair facility of Mount Vernon Towing gave me an estimate of $500 dollars plus replacement of a battery after having my vehicle towed in. One week later, the service advisor called me to tell me the charges were above $1300, almost 300 percent above the estimate. After going back to the shop to review the bill, I found that the shop had preformed several services that I had not requested or authorized, and stated on the invoice that I had "ok'ed" these services, which was completely false. These services included a transmission flush and filter change. I am now stuck in litigation with this company for the unauthorized work and charges. To top it all off, they replaced my vehicle parts with used parts, likely from a wrecking yard, while charging new parts prices. They also did not honor the $75 tow discount that their ad promotes, and finally did poor repair work, as my tachometer no longer works, but did prior to the repairs.