North Austin Taxi Service

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Good service average price about $3/mile. Arrived home safe that what matters nice conversation thanks George

Here are the bullet points for my “1 Star” experience:

--Price was quoted for $45 for a 25 mile trip, but ended up being a non-negotiable $75 for those 25 miles despite it being a direct route without traffic

--The driver showed up 15 minutes early calling me on the phone claiming he was right on time and I was making him wait

--A couple of miles into the trip, I noticed the meter already reading $20; driver told me he did not charge me for waiting, which could not be the case (again he was early)

--The vehicle literally stunk of cigarette smoke

--The driver was very unkempt and spoke of women with disrespect, referring to female body parts during the trip as a joke

--The receipt later showed the driver charged me $5 extra as a credit card usage fee

--When calling to complain, the call was answered by someone driving who claimed to be an “offsite dispatcher”, yet I could hear traffic around him in the background

--When I called the number on the receipt, I spoke with the “manager” who outright refused to negotiate claiming a $20 difference in price from the estimate was acceptable

--The address on the receipt also refers to an apartment complex, which I must assume belongs to the driver himself

Rude and unreliable. Kept hanging up on us

I live in North Austin area therefore have to call this company more than often to transport to work, airport, errands and more often as I have moderate health issues, they're the most considerable company I've ever dealt with. I mean multiple times of using their service completely out standing, always they say a driver is on his way and always showing up on time, They always answering my calls to let me know the status of a cab (They have caller ID and screen their calls). I mean I've never missed a flight because I asked for a cab at a specific time like 3:30 am, 4:15 am and of course their phone just ring one time The company is ran by a bunch of professional people with a lot of integrity and sense of running a good business especially with loyal customers.

BEST CUSTOMER SERVICE EVER AND GREAT TIMING PICKD ME UP IN 10MIN Dispatch was very nice help'd me with ever problem and question i had (it was my first time taking a cab EVER)Driver was awesome Clean cab VERY NICE even gave me a discount !!!!!!! BEST COMPANY EVER KEEP UP THE GOOD WORK !!!!!!!!!!!!!!!!!!!!