Power Townsend Co

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I recently bought a water heater (march 2019) we also had a 6 YEAR warranty. Shortly after it was installed we noticed the element was burnt up before it was even used right out of the box. We went back and they gave use a new element. Ok fine.. Now I finnaly had hot water, great! Not even 4 weeks later it stopped working . Tried to get a hold of the warranty people, they were no help and gave us the run around. Told me to email pictures but than refused to give me the email address. Went into Power Townsend and spoke with the joke of the manager (TJ) he tried to give us another element (even through we told him that's not the problem) when earlier in the day he told us they would replace the water heater. After this almost burning down my bathroom and having to travel over 120 miles to be able to take a shower MY NEXT PHONE CALL IS TO MY LAWYER. After being a long customer spending thousands and always paying our bill on time on the account we have there you would think we would be treated better. I have to honestly say we will be shutting down our account and doing business else where (which is too bad since I prefer to spend with local/small business vs. Big box stores) WELL DONE TJ. YOU LOST A LONG TIME LOYAL CUSTOMER. 👎