Prompt Charters & Tours LLC

Write a Review732-253-7820

RUN AWAY. THERE ARE OTHER BUS RENTALS TO USE. THEY DO NOT APPRECIATE THEIR CUSTOMERS OR THEIR SERVICE.

I was quoted one price and charge a couple hundred more. Bus driver had written and verbal instructions to and from locations which included 2 stops and the way there and 2 stops on the return. Driver skipped one of the stops on the way there which made a handful of people late for our wedding. They ended up driving themselves there.

After discussing this with the driver, I had called headquarters immediately after the ceremony (yes really, was dealing with this literally right afterwards before dinner), they said they would take care of it and call me back. No call was ever returned that night... or ever.

While leaving the event heading back, the bus driver asked the first few people sitting upfront for directions. Not joking.

After the night, I had tried calling Prompt Charters as well as emailing numerous times with no responses to either about the extra charge and the mishap on directions.

Ever hear of a GPS system?? Or even pay attention to directions when they were just handed over to you?? Extremely disappointed and would caution any future customer to make sure all areas are covered in detail, crossing t's and dotting i's.

*EDIT - Was able to get on the phone with someone about the matter and was told I would get a return call to handle everything. 2 weeks have gone by. Sent an email, their response was to remove the negative feedback, then we'll deal with this. GREAT CUSTOMER SERVICE THEY HAVE GOING HERE.

The driver was very professional and courteous to the entire party we had on board. We had a great time the entire trip and we satisfied with our trip.

Horrible. Terrible. Worse than you can imagine.



I asked for a quote for a school bus and received a quote for a limo. 2 weeks later I got my school bus quote. 2 weeks after that I got the actual contract, only it was 50% more due to charges added on (BTW - a 5% credit card fee is illegal). I called to ask about the fees and was told to call back the next day. I did and no one answered. I left a VM and didn't receive a call back until 2 days later. This call back was not to answer my questions, only to inform me that the bus I requested was no longer available. This was less than a week from my event.



I would never use this company again. They treat customers in the worst way.

If you are in hunt of the best charter bus company for your group travel or for any other purpose, then Promptcharters are the way to go and they will undoubtedly make your traveling a pleasure as such by providing the most comfortable and clean tour bus rentals

Thank you for your great service today!

They did a wonderful job in getting us the bus we needed for our company outing.