Qualls Demoltion & Recycling

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Unfortunately I had a difficult time with this company. I work for a General Contractor and I spoke to Dwayne to schedule a 40 yard roll-off and provided him with the address of the job site as well as a payment over the phone.
The Bin was to be delivered between 8AM-12PM and I spoke to my Superintendent on the job site and it was not there by 12:30PM. I spoke to Dwayne and he stated that the driver was on lunch and he would be there shortly. By 3PM, our company left the job site with no bin being delivered that day. I spoke to Dwayne the next morning and indicated that we needed it by 12 - no later, he stated it would be there within the half hour(9:30AM). By 10:40AM I spoke to Dwayne, claimed the driver was 15 minutes away - I stated that if it was not there by 11AM, we were going to cancel and go with another company - honestly we cannot operate like this. After 11AM I notified my Superintendent not to accept delivery and called another company competent enough to deliver a bin.
At 11:35AM I received phone calls from Dwayne and our Superintendent that they were trying to deliver it but we were not accepting it. Upon speaking to Dwayne, he said there was $100 trip charge - I told him no, unfortunately you didn't fulfill your end of the bargain and our company needs dependability. He claimed he would just charge our credit card - so I'd say stay away from this company, they are liars and crooks.