River Region Propane

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I have been a customer of River Region for almost 13 years, they've always given me good prices and prompt service. However, we recently sold our home and the price of our ( a pre-bought) of a winter buy in during their summer sale was higher then the current gas price therefore the new owners opt out of buying our gas. In early October 2016 I went into the Marion office and requested a refund and was told it could take a while, okay thank you! I returned late in November to see what the status was on the refund and the original request had not been put in, HUM! I requested a second time, a third time a forth time and to date my refund has not been issued. I've even called the corporate office and no one has returned my call, I do not find this to be acceptable! Meantime they are holding $600+ of my money with no explanation as to why.

I just got a gas fireplace last year. It smoked my house up with black smoke. We thought the logs were burning but I've cleaned it and took the logs out and it still smokes up the house. Could it be the gas