Rusco Windows & Remodeling

Write a Review800-701-4411

CLOSED NOW - Opens at 8:00am

TERRIBLE CUSTOMER SERVICE!! I had my dad take a window to Rusco Window Company in Fargo. The home was on the market and needed to be repaired immediately. He drove from Breckenridge, MN to Fargo and dropped off the window. Five days later my dad called to see where things were at with the repair. Not only had they not fixed it, they told him that they had not even ordered the glass for it yet. He reminded the Rusco employee how he had told them how urgently the window was needed as the home was on the market for sale. It fell on deaf ears. I contacted Rusco. The first lady I spoke with was not helpful at all. I finally asked to speak with the manager. I spoke with the service manager who attempted to tell me that I had no reason to be upset. He made this unapologetic comment despite knowing that the window repair was urgently needed as it was holding up a home sale. Realizing that I was getting nowhere with him, I asked to speak with the general manager or the owner. Of course, neither of them were around. Long story short, I would not do business with them. We all screw up from time to time, but the apologetic attitudes of the employees at Rusco are good cause for taking my business elsewhere. I'd encourage you to think twice before conducting business with Rusco Window Company.

Absolutely the worst company. Our landlord recommended them to repair a window that was damaged prior to our move in. After three attempts to get ahold of someone to schedule service they finally sent out a SALESPERSON. After calling two more times to let them know kindly what happened they would just tell me they would call me back next week. Horrible, rude, disorganized and apparently they don't WANT your business.