Sears Home Services

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This should be a 0 star for not showing up but that wasn't one of the options. We called about May 3rd to get our ice machine repaired because it wasn't draining. The technician came on May 12th and was great and when she left the machine was working but as soon as I pushed it back under the counter it quit draining again. I called for service again on Monday May 16th. They scheduled us of Monday May 23rd but then called to cancel on Sunday night. Sears rescheduled us for Friday May 27th between 8-12. After sitting around waiting for 4 hours I called. They had rescheduled us for 3:30 pm. No one called to let us know. I have to work so I rescheduled and I am now Scheduled for Monday June 6th. We'll see how that goes.
During this time a new back to our free standing ice machine was ordered and a new drain hose. What arrived is an automatic ice machine kit for the ones inside a freezer. Totally wrong part. I called to tell them and they said someone from the parts department would call. No One from the Parts Department has called. When I talked to them again I was told to call the Parts Department but they could not give me the telephone number.
We bought a maintenance agreement so I'm assuming that is partly why they are giving us such bad service: They already have our money.

Don't use sears service. Don't buy a maintenance agreement from Sears.