ShopPharmacyCounter.com
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10/23/2013
Provided by YP.comI had ordered 4 bottles of diet pills. I opened one bottle and returned the remaining three. In no way did I attempt to remove or alter the protective seal on the 3 bottles. I sent an e-mail before I returned them to let them know ahead of time of the return. I placed a tracking number on the shipping. A week goes by since they received the return. I sent an e-mail asking them to confirm they received the return, even though it was confirmed delivery according to the USPS website. I called twice - goes straight to voicemail. I left messages asking them to return my call. I sent 2 more e-mails after the initial asking them to refund the three bottles I returned to them. I also faxed them a letter and also mailed the same letter to the company asking a resolution in the matter. I finally received the first response from Customer Service stating that I only sent back one bottle in good condition. They provided a URL link to prove that story. When I clicked on the link it just showed me a confirmation that my order shipped. That is it. I sent a reply e-mail right away, and that was 4/21/12. Now it has been 28 days since they received my return and I have yet to see any refund to my credit card. And besides, even if I only returned one bottle of pills in good condition, why haven't I received a credit for that one bottle?? I am expecting a return of $153.93. A complaint has also been filed with the Better Business Bureau. I feel Shop Pharmacy Counter could have far better customer service, especially ones that tells the truth. You would think that their reputation would mean more to them, but apparently not. And I followed the return instructions 100% like it states on their website and e-mails. I have never had an issue with an online company like this before, and this definitely makes me weary to do business online again.
BBB rating is F. 12 UNRESOLVED COMPLAINTS!!
http://www.bbb.org/washington-dc-eastern-pa/Business-Reviews/pharmacies/shoppharmacycounter-com-in-boyds-md-235986627#
More Business Info
Buy non - Presciption Phentermine alternative diet pills for quick and easy wieght loss. No Subscriptions! No Auto Debits! No Auto Renewals!
- Hours
- Regular Hours
Mon - Sun: - Brands
- * PhenObestin 37.5
- Payment method
- amex, discover, visa, mastercard
- Location
- Online 24 hours 7 days a week
- Category
- Weight Control Services