Tci Security

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I called to cancel my service and see if I was eligible to get a refund for the remaining months of the contract. Six phone calls and one-email later I still have not gotten a response. I was told "Susie" (who doesn't work full-time) is the person to speak to and I left several messages for her. Susie doesn't return phone calls from messages left even when she is in the office -- which seem to be random and few hours each week. I finally reached Susie and she said she'd get back to me. (Can this really be the first time anyone has had to cancel service? There is no policy?) On a subsequent call I was told that Susie owns the business. So 1) Who, exactly, does Susie have to check with? 2) What small business owner doesn't return calls or answer emails from a 12-year customer? Two months later -- still no answer to my simple question.



Poor management. Total lack of response and satisfaction.