The Pump Works Inc

Write a Review570-990-1263

OPEN NOW - Open 24 Hours

When my pump broke Repair man was quick to come and replace the pump for the tune of 2400.00

When the pump broke again 5 months later, He was only available on days he would be in the area. That was twice over the course of two weeks.

Unfortunately, those days he couldn't gain access to the house. After that he stopped picking up the phone and returning calls, as reported to me by my renter.

When I contacted him, it was suggested I call somene else, as he was busy. I reminded him I should not have to pay someone else. He claimed its probably the floats and he didn't replace those. But the were replaced in july 2015. And he claimed he replaced them when he replaced the pump as well.

I have not had a call returned nor has he answerd answered all day, after we spoke this morning. I have booked another repair man at this point.

Aaron responded immediately to a concern we had with a well pump that apparently went bad. According to him the pump was really old and needed to be replaced. He smelled smoke coming from it. He was very hasty about the job and after my manager called him to appear he came and apparently had some sort of confrontation with her. Rarely if ever do I have to get involved with contractors that my manager dispatches. We manage over a dozen homes in the area, with no issues. She is sweet and very nice with everyone so when there was someone she couldn't get along with I had to get involved.

When we spoke he seemed very quick to display his superiority saying things like "I'm the man", "I know everything about it" and being quick to dismiss any form of questions from someone who needed some explanation about what exactly he was going to do. We talked and ended well, I understand he was a "business man" and wanted to do it and be done. I received an invoice that evening for services allegedly rendered.

The next day, I got a call from him saying that the job is done and that even though there was a high water table, he installed the pump. He wanted to be paid. I didn't think it was an issues since he did something for me in the past, but after he insisted I asked if he turned the water on, he said he didn't want to go upstairs. It started to seem fishy so I asked him to go back and turn the water on. He said "will you pay me for this visit?" I said "no, since you didn't finish the job" to which he replied "Ok, I'll handle this my way".

Later, I found out he went and took out his pump and put the old one back in. I found out that he told my manager to turn the water on and since the water wasn't "prepped" in some way all the sediment that was in the water, with clay, dirt, sand went into every crevasse of my house. It clogged all the portals and now we have to run around, replacing each and every piece of equipment, costing me $100's!!!

I never write bad reviews, I don't believe in it. I believe in making good business decisions and working together to fix any issues we have. It didn't seem like this was going to work, so I am submitting this review in hopes that people make sure they know who it is they are working with.

Update: I emailed him asking if he was going to compensate me for breaking all the fixtures in my home with the dirty, to which his response was:
"Dude you're crazy. I'm sure you get paid before renters get to your houses, just like i expect to get paid when services are complete. ... Nevermind I'm done with this conversation, this isn't what I'm about, besides I can see my 827 credit score dropping as I talk to you. Good luck in life I wish you the best.