Unique Refinishing

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My wife and I had our floors (two rooms) refinished about six weeks ago. We were extremely pleased with the work, their professionalism, and the price, and the floors look like new. This was a big deal for us, as we have pets and part of the job included removing old (soiled) carpet. The owner was on the premises for most of the job to make sure we were satisfied with the work. I would strongly recommend this company.

Unique Refinishers did a great job reglazing my tub. To perk up my old bathroom tile, I also had a tile tune-up and new caulking done. For about two weeks, my bathroom looked brand new. However, the grout and new caulk quickly became moldy and discolored despite diligently using their provided cleaner. When I contacted the company to address the problem, I was told it was my fault for closing the shower curtain and then insulted in a follow-up e-mail. I've read other negative reviews and expect someone from the company will dismiss my comments as misinformed or unreasonable. In fact, I was very happy with my service and results until now. The company needs to work on its customer service, its commitment to customer satisfaction and its attitude toward problems with its work.

Description Of Work:

They refinished our 40+ year-old oak floors and staircase, and replaced sections where boards were missing or damaged. Also replaced oak shoe molding.

Member Comments:

Felix came and gave estimate two days after our first call. After we agreed to the job, they scheduled for two weeks later. Came on time and did an excellent job. Even after running into unexpected problems due to the age and condition of our floors, they worked late and on the weekend to finish. When they couldn't come one day due to an equipment issue they discounted the job $200. Outstanding job replacing old boards-they match perfectly! These are the first contractors we have used since moving to Maryland in 2005 that we have been so satisfied with.

best. best. best. very good job.