Welcome to VIP Comfort Systems. We are an EPA Certified, family owned & operated business that has been providing Hunterdon, Middlesex and Somerset counties with prompt and reliable HVAC sales, service & installations since 1977. 24/7 emergency service all makes & models Central air systems Heating systems heat pumps humidifiers attic fans zoning air purification & cleaners & much more! Please call us today!
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Reviews

05/30/2013

DO NOT USE THESE GUYS!

HORRIBLE!!! HORRIBLE!!! We have done business with VIP for a few years now. They have repaired and replaced our two AC units. A few weeks we had trouble with condensation collecting in the pan in our attic. We called them and they came out and said it was too cold to add freeOn and that they could not diagnose the problem. However, they would call us and come back out when the weather got warmer to recheck everything. Well, of course they DID NOT. Now we are looking at a 90+ degree day and my alarm is going off because of significant condensation in the pan and they will not come out until Monday!! REALLY!! I explained to the very RUDE receptionist what I just wrote and said it's very warm upstairs already. She rudely reminded me I still have AC downstairs and that I should just go downstairs. I said I would be happy to pay extra for an emergency visit and she said forget that too! I said that we are taking care of an elderly aunt who is coming home from the hospital today and I can't have her in an overheated bedroom. She rudely told me to arrange bedrooms downstairs and wait until Monday. REALLY???? That's not good customer service in my book! VIP DOES NOT STAND BY THEIR WORK. THEY REPLACED THIS UNIT IN MY ATTIC THAT IS NOW FAILING AND WILL NOT COME OUT FOR ANOTHER 4 DAYS! THE OPERATOR COULD NOT BE MORE RUDE IF SHE TRIED. I'VE ALREADY CONTACTED ANOTHER HVAC COMPANY WHO WILL BE COMING OUT THIS AFTERNOON. VIP - YOU ARE HORRIBLE!!!!!!!! I PLAN ON TELLING EVERYONE IN MY AREA HOW I WAS MISTREATED THIS MORNING AND THAT THEY SHOULD NOT USE YOUR SERVICES. YOUR CUSTOMER SERVICE LEAVES A LOT TO BE DESIRED AS DOES YOUR FOLLOW-UP.

More Business Info

Air Conditioning & Heating Specialists Since 1977. 24/7 Emergency Services.

Hours
Regular Hours
Mon - Fri:
Sat - Sun:
Services/Products
  • Duct Work
  • Commercial HVAC
  • Repairs
  • Air Conditioning Contractors
  • Residential Contractors
  • Air Conditioning Repair
  • Heating Equipment Repair
  • Estimates
  • Heating Contractors
  • Dehumidifiers
  • Heating Equipment
  • Air Conditioning Equipment
  • Electric HVAC Equipment
  • Humidifiers
  • Gas HVAC Equipment
  • Residential HVAC Equipment
  • Ventilation Equipment
  • Heat Pumps
  • Commercial HVAC Equipment
Brands
Trane
Payment method
master card, visa, amex, check, discover
Categories
Heating, Ventilating & Air Conditioning Engineers, Heating Equipment & Systems
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