West End Towing

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bought a used truck they let me pay off the next month did not have all the cash nice guys .....................................

My cat had a blow out on the Northway near Saratoga yesterday on my way to a music gig. West end towing & auto repair llc towed my car to their shop (in Amsterdam of all places). The owner happened to have the same car as mine and had a spare tire at home. He sent one of his workers home to get it, then mounted it onto my rim and then drove my car all the way to Scotia (and had his GF follow him) at the end of my gig. I won't tell you what it cost, but it was WAY less than I thought it should be. When I tried to give him extra $ he refused to take it. Huge shout out to West end towing & auto repair llc. Its nice to know decent honest people are still out there. If you are in need of automotive services or a quality pre-owned car check this guy out!!

I bought a 2000 dodge durango from them with the assumption there was nothing wrong with it. They passed it on inspection when they clearly shouldn't have. The say I test drove it there was nothing wrong. Then when we picked it up and put gas in it, all you could smell was gas. Went to fill the tank and all the gas came out. I only had the truck for a week. I called them and said they needed to fix it. They told me "it wasnt their problem." Threatened them with the lemon law, they then fixed it but tried saying that someone dropped my gas tank and cut a hole in it. Don't you think someone would've heard that? Needless to say DON'T BUY A USED VEHICLE FROM THEM!!!!!!! They are horrible.

West end was supposed to tow my vehicle to an insurance approved collision center. They were aware of the tow at 10am. I was at my home waiting until 1pm, when I called. The collision center was shocked I had not heard from them, and promptly got west end to call me. They told me 330-4. That time came and went, and it was getting close to closing time for the collision center. I was concerned about my vehicle being left in a shady area without being secure, so I called the insurance company. They advised me to cancel the tow, I was unsure as to if I would be personally responsible for after hours towing fees since the tow was called in rather early in the morning. I called the tow company to cancel, and the "gentleman" on the phone proceeded to argue with me, stating my insurance was not paying for the tow, the collision center was so it didn't matter. Wrong is wrong, unethical is unethical, so I still stated "you are not going to pick my vehicle up, I am cancelling the tow". I was then called a "rude b&%ch by the individual speaking on the phone. I promptly informed the collision center and my insurance company this happened. I was informed by my insurance company they were dropping this tow company from their list. I could do nothing but laugh. I was firm and adamant on the phone, but never disrespectful. It was so completely off the wall that this "business" man had said that to me. . a pregnant mom who is currently "single" because my husband is deployed.