Westland Car Care Towing

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WORST TOW COMPANY EVER!!! Doug the manager doesn’t care and is VERY DISRESPECTFUL!! Called GM roadside for a tow and this is the company they connected us with. They said they would arrive between 5:30-6pm. Called in at 4:30. They would update if there was any issues. They still hadn’t showed up at 7pm. When GM contacted them they claimed it would be at least another 90 minutes due to many accidents in area. I asked to cancel them and contact alternative tow company. One that police in area use as well. That company arrived in 10 minutes and said there wasn’t many accidents tonight. We also have police in family who verified there wasn’t many accidents. This company has no respect for people’s time or need!! Filled a complaint against them with Allstate and GM roadside. I hope no one else ever has to go through this experience. When I called and spoke to manager Doug he was dismissive and had zero interest or care of concerns I voiced.