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Reviews

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Sharon B.

04/27/2016

Provided by YP.com

Continue from Brandi



When I received all new pieces of furniture they were still full of nicks & scratches. After a month & a half since I ordered my bedroom set, I called Regal House again and I was told the same response as before. Well the worker came and he fixed the Knicks with a marker! I called Regal House back and ask for the manager. I wanted to explain my frustration with the company & let them know that this is not acceptable. I did not expect them to send me another bedroom set but for them to understand that I was not satisfied with the way I was treated through this process and the quality of the bedroom set that I ordered. I was told by a Regal house worker that $1050 is a good price for the amount of furniture I ordered. Even if I paid 1$ for the whole bedroom set that was the price that was offered by there company so I should not be having an employee stating that information to me. She then hung up on me as I was still talking.

BB
Brandi B.

04/27/2016

Provided by YP.com

I recently purchased a bedroom set from REGAL HOUSE Clearance Outlet and when it was delivered there was only four pieces of furniture. When I tried to explain to the delivery person that I had purchased 5 pieces of furniture and not 4 he was extremely rude and assumed that I was lying. Thank god I still had my receipt. When they finally delivered the correct number of furniture I thought the head ache would be done. As I was looking at my furniture I noticed many scratches and nicks that weren't from the delivery process. I immediately called Regal House because I was not satisfied with my bedroom set. I was also able to send them pictures. I was told they had to schedule a Regal House worker to come and look at the bedroom set and "see if it could be fixed." I told the person that came to look at my furniture that I refused for it be fixed with a marker. I feel that I have paid way to much money and there is significant damage that would not be able to be fixed by a marker.

More Business Info

Hours
Regular Hours
Mon - Fri:
Sat:
Sun:
Extra Phones

TollFree: 800-664-5242

Brands
hooker furniture
Payment method
visa, master card
Category
Furniture Stores
Other Information

Parking: Lot, Free

Wheelchair Accessible: Yes

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