Pools Plus

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CLOSED NOW - Opens at 9:00am

ATROCIOUS!

Such a horrific experience i have had to omit paragraphs frim my original review on Houzz.com . It was to lenghty to submit here.

I gave Janine a $2,000.00 deposit upon the agreement that the job would be completed by July 9. Janine stated their truck broke down; therefore,

July25: owner janine confirmed Eric the service man would call me within 3 days in order to do an onsite evaluation.

July 9 : completion date

Still have not recieved ANY RETURN calls from Eric the service manager. When I called, ;Eric the service manager stated Janine was busy. He not once stated his name. I continued and informed him the pool was to be completed by the 9th and today IS THE 9th and the service man has not even returned any calls. I stated i don't know him, never met him. Ending the conversation as he said "ill call you back" i asked him what is your name. His reply: Eric. I then said oh so you are the service man! Hung up.

Recieved my first call back today; july 9, from Eric to schedule an onsite inspection to determine where to put the pool. Hence today was the signed contract job completion date.

Eric confirmed he would be at my house 9:00am july 10 next day.

July 10: 9:00 am No sight of Eric the service manager

9:30am no call . I placed a call to Eric to ask if he was comming.

Erics' response: i got a late start I'll be there in five minutes. (i live 4 miles from Kahuna Pool.

10:15am ONE HOUR AND FIFTEEN MINUTES LATE he arrives.

He marked where to put the pool. I had a previous pool which had been taken down. It was 3-5 feet from my foundation and also my outside air condensor unit. Eric marked the site 3 inches away from my air unit. After calling my Havoc installer he said NEVER put a pool that close! they would not be able to get at it to service; if need be. Upon leaving Eric informed me his installers would be there Monday or Tuesday that they have bobcat problems.

Maybe they need equipment backup on reserve and name tags so the employees can remember their names in order to inform the customer.

uly 11: i called Kahuna Pool some girl answered; I wonder if any employees have names at this point. I didn't bother asking her because no one returns calls anyway. I was very clear to her that its urgent the owner Janine Varholick call me today! I was assured she would. I asked the girl three times and said i must hear from Janine today because it was urgent! End of day store closed owner Janine Varholick never returned my call

July 14: i showed up in person 9:00 am opening time. Sat an hour till owner decides to run her business and actually show up.

I got my deposit back due to breech of contract. They did not even come inspect my property until a day later than contracted finish date.

Big Kahuna Pool in New Bern and working with Janine Varholick and Service Manager Eric has been the worst business experience i have encountered in all my years!

Thank God they breeched the contract i cant imagine the additional problems that i would have endured had they actually ATTEMPTED to show up and do any work!