Union Station Diner

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CLOSED NOW - Opens at 6:30am

The Union Street Diner (its real name!) has recently had a change of owners. We've enjoyed getting to know them! So older remarks about the "unfriendly owners" aren't true any longer!

Rude & Unprofessional Manager-Owner of UnionStreetStationRestaurant (USSR)

is KindaGivingBad (KGB) Examples to her Serving Staff as the USSR’s Rudest KGB Official !!!!!!!!!!



We are local residents who eat out often and have patronized the USSR on several occasions. Although happy overall with the USSR in the past, considering the food, portions, service and prices to be OK, we now understand why bad service reviews exist and WE WILL NEVER GO BACK to the USSR ever again. Bad management truly runs downhill.

Today, a woman (we will call Svetlana) rudely and silently interrupted our visit to buss our table of remaining items, namely coffee spoons and napkins. Having only recently finished eating, I knew another cup of coffee was probably going to be out of the question. {Ha! Ha!}. Moments later she returned, straighten-up the table, washed it, but said nothing. Her behavior screamed “Get out of here NOW”. So, I asked her if she wanted us to go. Her reply, “YES”, with attitude, “I have other customers…” We knew clients were waiting but saw 4-5 open tables. So, we believed we had some moments to finish our few remaining sips of coffee without delaying waiting patrons. As considerate people, we would want others to also consider our waiting. Stunned by her first rude interaction and now ready to leave, we were yet the Lucky recipients of 2nd slap in the face by her next rude KGB visit to our table.

We would NOT have been offended had she first just politely voiced her need. Her rude attitude and behavior toward us was however extremely offensive. If this rude customer service given us, is representative of her overall customer service attitude as manager and possibly owner all negative on-line reviews for the USSR are perfectly explained. It all runs downhill, doesn’t it. Also, Svetlana’s ill-treatment of us seems to suggest that she may NOT understand, or care about “The 5/50 Rule of Customer Service”, Happy customers will tell 5 people, Unhappy customers will tell at least 50 (usually 150 are affected). Maybe she is ok with one-time customers, with a location so close to tourist locations.

At the register, I stated politely that I did not feel she had treated us appropriately. Her reply, “I’ve been running this restaurant for seventeen years and don’t need you to tell me how to run my business.” REALLY?!!! Amazing!!!

Apparently, Svetlana does not value our business, ok, she will have it no more. You’ll have to determine whether she deserves yours. It is in our humble opinion that you will be treated far better if you stay in the USA and away from the USSR. ( Sorry, to other Svetlana’s of the world).

My family and I visit New Braunfels quite frequently and this is our "must eat" destination. They serve every kind of omelette imaginable! My favorite is the "Southwest" which is made with avocados. I'm also a big fan of the biscuits and gravy, home fries and the migas are excellent. The portions are genereous - I usually get 2 meals out of 1 thanks to a to go box. The servers are very friendly and attentive. Our favorite happens to be Dee - she remembered us from previous visits. We met Krissy this last month and she was very good too. Both seem to enjoy the patrons. Their also quick with a refill - i don't ever remember having to ask.

The only drawback is they have a very faithful following so you may have to wait some mornings but I've never regretted it.