Hertrich Acura

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Buyer beware of used cars..



If you are considering a used car from this dealer, be aware of misrepresentation. We found a great looking car on line and enlarged the many photos provided. As we were from out of state and hundreds of miles away, we requested additional photos based on the seller's verbal comments about one noted scratch. We were assured the car was in great shape. In fact, the dealer posted these comments about the vehicle: “It has been well maintained by 1 local owner with a clean AutoCheck!” As we neared the vehicle for a first look, it was very apparent that the 2012 vehicle had a rippled area where it had been hit and recently repainted. It was claimed to be unnoticeable when conversing with the dealership prior to our trip due to the sunlight on the day the walk around was done. Really; by the people in the car business who portray themselves knowledgeable experts? Upon further inspection, it was evident that the vehicle had had the entire front and side repainted, as fresh paint and over spray were detected. Needless to say, the clean AutoCheck was due to the fact that the necessary bodywork was not turned in to a repair shop, and thus would not show up on a used car history. report. This was done either by the dealer before we arrived, or by someone not caring to do the job properly. After driving for hours, this car was misrepresented enough that it was not even worthy of a test drive. This is the second time time we have had used cars misrepresented by large dealerships. Based on our first (and last) experience, be aware that what you see is not always what you get here as far as used vehicles, and there are too many places deserving of your business.