Henry County Flooring

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We had great hope that Henry Co Flooring would do a great job. However, we have been greatly disappointed. We were told 2 wks for our project to start after payment of the first 50%. We did that then received a call 1 wk later that it would be another 5 wks. 4 wks later we began getting calls asking for the remainder of the balance as they stated our floor had been installed and they had not revieved payment. On each occasion I informed them our floors had not been installed and in fact had not arrived in their store. I was told about their office issue and tried to be understanding. However, there is only so much you can blame on the previous office help. Truth be told, Scott and Mike who installed our floors were very nice. Scott knew we had been given a rough go with them and did what he could to make it right. However, I have called multiple time to complete our business. I Have not gotten a return call and am greatly disappointed with customer service and follow through.