New Glarus Hardware

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CLOSED NOW - Opens at 8:00am

I’ve lived in New Glarus for 25 years. I recently retired so now have a lot of “at home projects”. It WAS nice to have a Hardware store that was close and convenient. In fact I bet I’ve been there a half dozen times in the past month. Today I went and rented a Carpet Cleaner. Got there about 1:45 and told them I’d like to rent one. I was asked if I wanted it for 24 hours and I said no just the afternoon. I asked what time they closed and was told it needed to be back by 7:00. So I rented it. $23 with tax and a $25 dollar deposit.

I brought it back at 6:20 and was greeted at the front counter by the same employee that I dealt with earlier and I was told to take it in back. I did so and waited a while and no one showed. I’m the only customer in the store. So I inconvenienced the only one I saw working, ( same guy I rented it from) and asked if someone could check me out and give me my deposit. He huffed and came to the back and I was then returned $15. I was told I was being charged a $10 late fee for the machine being late! This is the same employee that I spoke with and rented me the machine 5 or less hours prior. I said that I was told by you to have it back by close which I did with 30 minutes to spare. I told him that I had been done with the machine a good hour earlier and could have returned it earlier, but when I spoke to you earlier I was told it needed to be back by 7! He then just shrugged his shoulders at me and walked away with a grin!

I don’t care how close and convenient they are. From now on I’ll drive the extra 15 minutes to go to Monroe before I go back here!