Shell

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After my oil change from this station, while running errands, I noticed coolant leaking. By the next evening, the engine was overheating and smoking, the check engine light was on, and there was a terrible rattling sound. I was hesitant to trust the Shell station team again, so I took my car to the dealership. Two days and $390 worth of diagnostics, parts and labor later, it was determined that the radiator cap was not screwed on tight enough after the oil change. It is worth mentioning that this car has NEVER had any mechanical problems and I am diligent about oil changes every 3000 miles.



The owner of the station--who was unapologetic, accusatory and abrupt--told me that it was MY mistake to have taken it to the dealership, not their mistake for the oversight on tightening the radiator cap.



I wasn't expecting to be reimbursed, but I certainly wasn't expecting to be treated that way by the business owner. Car owners beware.