David Rogot

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My experience at this establishment left much to be desired. What I thought was positive was the professionalism of the actual doctors in the office. The doctors have a good bedside manner and make you feel comfortable. They explain everything that is occurring to keep patients at ease. This business has been around for many years and have many loyal clients. However, the staff at the front desk do not seem to understand that loyal customers does not mean that one demeans them. The administrative assistant in charge of insurance issues was rude. As a client, I am giving you my business. I always come in with a positive attitude. When asked about possibilities of second pair of glasses, I was spoken to in a negative tone. In order to be clear, I was honest in saying that I asked the question because I truly didn't know the protocol and was responded with "That's why I'm telling you". The staff sticks together and would not see my side of the story. The manner in which I was approached when expressing my dislike was not professional. I have heard many complaints about the way the staff talks to people, and I find it my duty to let the public know what is going on. Too bad, this business lost 5 clients with my family.