Jaya Restaurant

Write a Review212-927-1535

OPEN NOW - Closes at 10:00pm

Have been long time customers of Jaya - both delivery and in the restaurant. Ordered satay recently along with a few other items for delivery. They forgot to include the peanut sauce with the Satay. When I called and talk to the manager, he said they would deliver another one in 20-30 minutes. I told them that was unacceptable since all of other food would be cold or eaten by then. I requested that they give us a credit for the cost of the Satay only. The person on the phone refused. I told him I would call Seamless to get the credit. He then threatened me and said if I called Seamless they would never deliver to our address again! Unbelievable that this is how they treat regular customers. We did call Seamless to complain. They said it was unacceptable for the restaurant and would take action but when they contacted the restaurant they said he refused to call us to apologize because they were "too busy." We've had other problems with them before - delivery is late and food quality is often inconsistent - and always let it go because we like Malayasian food. They don't have to worry about delivering to us again because we won't be ordering anymore. Nyonya has much better quality food and better service.