Prisma Cargo Solutions

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I needed a shipping company to relocate my son from Long Island to France without a lot of notice. I e-mailed Prisma Cargo to inquire about their services and how much notice they needed. Ken Chen called me very quickly and explained their services, costs, and time frame. I had used moving companies before and their costs were very reasonable so I contracted with them to move my son. The contracts were e-mailed to me and the costs were clearly stated.
Before the day of the move I was contacted to see if the move date was still the same and to recheck contact numbers. The day of the move, I received a call telling me when the movers would arrive and they were right on time. The three men were very friendly, professional, and neat. While the contracts were being filled out and explained again by the foreman the other two men went right to work. They were very efficient and treated my son's furniture as if it was their own. In no time at all they were packed up.
On the way it started to rain. When he arrived to France the men unloaded the truck and worked to keep the furniture and boxes intact ed. Before he knew it they were done!
We have never had such a stress-free experience while moving. I would definitely use them again if I need to move and would definitely recommend them if you need shipping.

My friend and I moved to Paris together and Prisma Cargo Solution were so great!
They came to pick up my friends things in the morning and right after, on the same day, they came to pick up my things. They were on time and on schedule, they did such a quick job, clean and were very careful with all my furniture and fragile things.
they delivered all our stuff to Paris in a month !!
They made us feel during the whole process that we can count on them, were always there to answer our questions, gave us a breakdown and provided us a great price and made our move so simple and easy and with no worries!!
No hiding charges, or 3rd company, you speak to the actual company and managers.
I am so happy with their service and highly recommend them

After reading the reviews on Prisma I guess I should be counted among the fortunate ones.
They do sound professional on the phone. They are somewhat responsive.
Packing my stuff in Cleveland was fairly good. Hard-working people came to do the job, treated the stuff with reasonable care.
Then, when the stuff arrive in Israel, they were basically useless. I was asked to pay over $1,500 above and beyond what we agreed.
I spoke with Alex, Brad and Juan. They all sounded reassuring. Alex would be the guy that would help me claim a refund (I'd say return) of my money.
I guess they laugh when I call and leave a message the way con financial brokers do when they receive calls from investors asking for their money.
Absolute silence.

I've heard horror stories about other companies, but at the end of the day, the least problematic seems to be KEF. I regret I didn't use them.

Go with your guts, at the end of the day you're in their hands because they have your stuff, and they know it. But avoid Prisma like the plague.

Goods never showed up. Dealing with Pam was a nightmare. stay far far away from Prisma Cargo Solutions unless you are looking for extra charges and horrible service

This company is a big disappointment. They offered the worse service ever. From over charge to no respond on emails. I highly recommend to stay away from this company. Its a surprise that the business still exist.

I needed to ship my furniture over to my dad in Morocco and trip over there after to then come back to NY for work until the summer, I needed a trusted moving company, so after doing lots of research, why wouldn’t I choose a local company like Prisma Cargo Solutions, they have very nice reputation and their staff is very informative with all steps of moving within the process of booking and everything involved, they took care of my furniture from here to Morocco and the Local mover in Morocco also had very nice service, my dad did not complain since we were both unloading everything over there and nothing at all was damaged, most of the old furniture I had was still in the condition for a little bit more of use. My dad was happy=, I was happy and overall Prisma quoted me a good price, discounts were offered for paying in cash and also I did not have to pay the other movers a dime.



Thanks Prisma for helping me to make my dad happier.

I was extremely nervous about hiring a moving company to pack and relocate my stuff from New York to Puerto Rico. I researched a number of companies and most of them had terrible reviews. This company was outstanding from start to finish. They packed and moved all of our stuff from a 2500 square foot,2 story house with a detached garage in 1 day. The crew was extremely professional and courteous, and they went above and beyond to assure we had a good moving experience.



The best part was Prisma's price was extremely reasonable. I had gotten 4 quotes for a move and shipment and Prisma was the least expensive, and had the best reviews versus there competition. Call David, and believe what he tells you, outstanding company.

I moved to Panama from New York using a mover that went beyond my expectations.



First off, they were very easy to make a reservation with. David was casual and easy which worried me so I emailed and confirmed with him twice before the move. I didn't need to be worried. I was scheduled for Decemebr 21st to start the packing. When they arrvied they put everything in the truck, the boss and the helpers did a great job. After the job was done the company emailed me to advise me of the delivery time in Panama city 3 weeks later. On January the 4th I received confirmation my belongings were to arrive to Panama City as agreed and I will wait for the delivery to take place on January the 10th. Disregard the fact all international moves are hard to handle, I mean they become a monster if you dont have someone like Prisma to take care of that for you.



I had zero issues with them - their price was very attractive and I will definitely use them again and I highly recommend!

Best money I've ever spent. Booked Prisma Cargo Solution Company based on online reviews. Excellent customer service. From date confirmation over the phone with David to the actual shipping day. The relocation experience was stress-free.

The movers (3 guys) were professional, efficient, and courteous. They were fast with minimal supervision, and have great customer interaction. Giving timely updates while loading and packing our things. All of our things were handled with care and arrived in perfect condition.

David also did a follow-up over the phone to make sure everything went through successfully. Overall, they have exceeded my expectations and I'm a satisfied customer.

Highly recommended.

Our stuff just arrived in France this Wednesday Dec 2nd. They left our flat in NYC at the end of July... More than 4 months instead of a contract ETA of 5-7 weeks!!! Of course, never answering emails, no apology, and no financial compensation (we had to buy new stuff). Please avoid.

Overall, we were very satisfied with our shipment. This was our first time to hire movers. The day of our scheduled shipping it was raining buckets of rain that morning. The owner called to let me know that traffic issues due to the rain had delayed the truck by 30 minutes. Perfect, I appreciate knowing about the delay rather than wondering for half an hour where they were.



When they arrived, the three guys introduced themselves and looked over what we had, asked a few questions to determine which things to load on the truck first, then went to work. They were careful not to get mud on our carpets. They wrapped furniture carefully and used moving straps to secure each item in the truck. I was impressed. It did take a bit longer than I expected because of the wrapping of furniture. We also shipped a storage unit at the same time, so it was a long day. My only complaint was that they should disclose that the company only has two trucks (at the time of our move), the one we got was maybe 14' long and I was expecting larger based on my original conversation with the owner. It took two trips to move all our stuff plus the storage unit. But then they explained that it will be put in the shipping container later on.

They were professional and friendly, making the day a lot less stressful.

I find it amusing to see that YP is the only place online with positive feedback for Prisma This company is a sham. We recently moved from Boston to Sydney, out stuff arrived 2 months late, damaged, and it cost us over $2000 dollars more than originally quoted. They don't give a rats about their customers, expect lots of hidden fees, damaged goods and terrible customer service.... for your own good, STAY AWAY!!

Five Stars With a Bullet!



After ten years, it was time to move from our first digs to our new home in another part of the world.



We started looking for movers the first Friday of January for a move that was planned for the final week of February.



In between seeking quotes and actually moving, our date changed to be two weeks earlier and then back a week later (but still one week before the original moving date) and each time, we reached out to Prisma Cargo Solution and their response? "No problem."



When I had narrowed it down to them and one other outfit, they took the time to address my concerns over the phone and answer every question I could think to ask. Further, they were always available via email and prompt in their replies. They were gracious, charming and understanding. No one likes moving and though I was eager to pay someone else to do it for us, I was not excited to pay. They did as much as was possible to allay my concerns.



They have their own crews and their own trucks. This is not an outfit that simply handles the scheduling parts of logistics and then moves on, outsourcing the labor and liability to subcontractors. Their guys are GREAT. What's more, they did not just hustle, they had a whistle-why-we-work attitude. Prior to last week, I had never met anyone who greeted moving with anything but disdain. Prisma Cargo were great and showed me I was wrong - there are people who can enjoy the move.



They asked our input at every step of the move. They took terrific care of our things. Not a single thing was scratched, miffed, broken, dinged, etc.



For anyone still reading this review, I would say that although their prices were a touch higher than some of the other companies we called, the price was all-inclusive. That's ALL we paid. They didn't ding us for tape, mats, crates, carts, fuel surcharge, or anything else. They carefully protected everything else that wasn't boxed or couldn't be boxed and moved it without fuss or delay.



When we booked, they were only accepting checks and cash, but by move day, they had started using Square, so paying with plastic was easy too.



I cannot recommend Prisma Cargo Solution highly enough. Prisma Cargo is the only outfit I will be recommending. They are just damned good and you will be totally satisfied with their engagement.

Finally getting around to writing a complaint about the beyond-awful experience we had with this company when shipping all our belongings from New York to Malaysia. The photos speak for themselves. As well as the hideous damage sustained by most of our boxes, delivery was also delayed by several weeks because nobody thought to let us know we had a customs fee to pay and our stuff was sitting in a warehouse until we paid it. What a joke.



Luckily we only had a few damaged low-value items in these boxes. This is only because I am completely obsessed with packing correctly and used a huge amount of bubble wrap and packing materials. The damage to these boxes is completely inexcusable. Our friends who also shipped to Malaysia were appalled by the state of our boxes so I do not believe they were damaged in customs or at the dock because nobody here has ever seen anything like it.



Oh and I should also add that the moving team turned a day later they were supposed to with no excuse. I didn't complain at the time because I didn't want our stuff mistreated - HA!



All in all, avoid these jokers at all costs.



Photos here; https://www.facebook.com/katehibbsy/media_set?set=a.10101085562067079.1073741826.36812330&type=1

These guys do a top notch job. We called them about 3 weeks in advance, booking was really easy. They called the day before to confirm they were coming, and they even called the day of to let us know they could come earlier if we wanted. They let us know a time window that they would be arriving and George, Max, and Alex showed up right at the beginning of that window.



I was worried initially because we weren't as ready as I'd hoped we would be, and we had a total of 6 people (not counting the movers) helping us move stuff at the same time. I was impressed with how well these guys were able to manage moving everything while dealing with lots of people in and out, back and forth. They moved much quicker than I thought they would and they took care of everything. We had some huge furniture, most of it still full of clothes and stuff. Normally watching other people move all my stuff around would really stress me out. These guys took care to wrap things when necessary, and they moved slowly through tight spaces. I didn't see them drop or bang a single thing.



Everything was very professional and very fast. I'd recommend Prisma cargo Solution to anyone who wants to make their move much much easier.

I HIGHLY recommend Prisma Cargo Solution. From the beginning scheduling w/Ron was easy, quick and through - I made changes 2 times, and wasn't a problem. Day of move, I had 3 guys (Dima, Vlad & Max), they moved our 3 bedroom house w/stairs in the Hollywood Hills to Argentinia. They had to remove the door to get the couch out, and remove the door to get the Refrig out aswell - they put it back together quick and perfect. They were GREAT!! Quick, professional, careful and super personalities, they made our stressful move calm. After the move reached Argintina I have finally unpacked everything, and nothing was broken. An added bonus, they were cheaper than any other company I called. I happened to call them because a neighbor recommended them. So I was glad I called them.

We moved from Maryland to Chile. Prisma Cargo Solution did a great job moving our furniture. They are professional and their prices are reasonable. They were careful and nothing broke. Elian's and his guys are amazing at moving. We had bad experiences with other moving companies in the past, but this was the best one we had and we are so happy. Thank you so much for your service.

I had an international move with a amazing company, Prisma Cargo Solutions and they were very comforting from the beginning of the process. They drafted up an estimate of the move and I was surprised of the low price, they were on time on the pickup date and all my belongings were professionally wrapped and loaded into the truck like it was a move for them.

Prisma explained that the time frame for the delivering of my belongings was going to take 3 to 4 weeks because it was from USA to France. They had a small issue with the French custom that back tracked my delivery for one day but I was well compensated for it.

Once they arrived to my new house in France they were very courteous and extremely professional. All my belongings were in perfect condition and I was so amazed by their service that I re-tipped them.

Thanks for the awesome stress-free experience you gave me during my move.

I decided to book my international move with Prisma Cargo. They arrived on time (actually arrived at my home an hour early & caught me off guard) they loaded the truck with all my belongings very well packed and placed-in with extreme organization. I needed to move for a few months to India due to a research I was conducting and this company put me to sleep on feathers once they gave me the quote.



As my belongings were sent to Puerto Rico, I thought it will take at least 3 weeks for me to receive my belongings, as this ship departed from New York to Puerto rico but thanks to this great Company I was informed of each and every movement the ship did, in order to arrive to Puerto Rico, surprisingly 21 days later after pick up my items arrived in P.R without a single delay nor I receive any penalization or surcharges in customs as Prisma did everything in their power to resolve this issues before I heard from them with those great news.



I am glad I chose Prisma Cargo. I would say I had a good experience with my first international move.

I needed to move to Germany to find my roots, this was my first time going and as my grandparents wanted me to stay with them, I just had a bedroom set, my Video Games and my nice TV, it was going to be a small move. As I wanted to trust a reliable company and besides the fact that I was doing this on my own, I decided to do an extensive research before going to any non-reputable mover.



After researching as much as we could, Prisma Cargo Solutions changed my mind positively and immediately I contacted them to prepare the quote, they treated me so professionally that I did not think twice when signing the contract and completing payment, they quoted me for such price that I could not regret this great opportunity. They arrive to my apartment in New York, they wrapped and packed everything up very fast.



My grandparents were already informed that the shipment was on the way, after 2 weeks there was no problem at all the shipment arrive to Germany after crossing all the European Nations. My Grand Parents sent an email to me telling me that all my belongings were in perfect shape and the movers in Germany placed everything in my new bedroom.



Thanks Prisma, I appreciated your service and great attention.