Vida Family Services, Inc

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CLOSED NOW - Opens at 9:00am

ring my attendance at recovery r us , we are asked to sign in downstairs before entering in any workshops . There were two clip-broads one with a pen and one with out at a pen . I noticed the receptionist had a cup full of pens in front of her so I asked politely. “ Excuse me , can I get a pen please “. She replied with a attitude a very very nasty attitude . “ WAIT FOR THE OTHER LADY TO GET FINISH “. the elderly lady was quite disoriented and moving at her own pace ( the receptionist didn’t even assist the elderly lady ) . So I asked again , “can I please get a pen” because she wasn’t busy at all at the time just sitting there she refused once I again . I prayed to God I had pen in my purse and by his grace I did. I asked the receptionist her name she refused then I proceeded to ask for her superior . She told me Victor . If she’s not reprimanded I will petition by the clients who receive services and ask for written letters of their experience because there have been verbal complaints . Also , I will reach out to 311 to make a complaint and write a letter to cooperate. About the poor customer service I received while attending “Recovery r us” and the insensitivity to others , My basic human right is respect and I was disrespected my a staff member of vida by the name of Olga . The safe at recovery r us are always pleasant and sensitive to the needs of others I don’t believe they are afflicted with Vida . But if they are they definitely never had low quality anything while my attendance there and it worth every penny . I hope anyone who considering Vida services finds this helpful hopefully they hired better staff